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Ability for end-user to access Connect+ operations and video content.

Manage devices and troubleshoot remotelyĪdditional functionality planned for future updates include:.

Set up the Central Station information, including phone number, IP connection, Caller ID number, account number and billing information.

Adjust notifications (such as push, email and phone calls) to match their customers’ preferences.

Security and automation professionals will use the new partner portal to:

#ALULA CUSTOMER SERVICE FULL#

The upgraded portal enables full remote management of customers’ devices, limiting truck rolls. The openness of our platform means they can spend less time on management of accounts and more time selling.”ĪlulaConnect employs the same open APIs that partners can use to create accounts at point of sale and which allow security professionals to connect seamlessly to their customer-relations management (CRM) systems such as Salesforce. “Security professionals need this flexibility to stay competitive in a sector that’s increasingly tech-enabled.

“We accomplished this with responsive design that automatically adjusts the page elements to best display on whichever screen you’re using, whether it’s desktop or mobile,” said Corey Plender, Director of Product Management for Alula. The rebranded and improved portal–which will lower the total cost of ownership for dealers–offers a simplified, modernized user experience, creating consistency between the popular Alula mobile app and the desktop experience.

#ALULA CUSTOMER SERVICE UPGRADE#

Thousands of security professionals will see an upgrade to the portal they use to add customers and register devices for their accounts. Additionally, we aligned this with our Connect family of products as it really brings all the elements of our vertically integrated solution together–from sensor to hub to network and data.” “We extended the capabilities to elegantly manage the full suite of services: security, video and home automation. “A new look, new features and a new name–we have rebuilt this element of our platform from the ground up,” said Brian McLaughlin, CEO of Alula. Alula, the leader in smart security and automation systems for professional installers and award-winning inventors of the Connect+ Platform, announced today the launch of AlulaConnect, a new partner portal that makes it easier than ever for security professionals to connect customers to the Alula Platform.ĪlulaConnect replaces the previous portal,, which will remain available throughout the year as security professionals begin a phased migration to the new interface at.

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